FAQ
All orders are processed for shipping within 2 business days or less. From there, we wait for the courier to pick up your order to bring to you!
Our warehouse is closed on Saturday and Sunday.
Expedited shipping on orders is for your order to be shipped expedited. This does not guarantee that your order will be rushed through queue or processed sooner.
Once your order has been shipped out, you will receive an email with tracking information.
MoxieLash is not responsible for customs fees determined by government regulations. Shipping fees are fees associated with your delivery courier, not customs regulations.
Great question. We're sad to understand that you would like to cancel your order, but MoxieLash is always happy to take this request. We can only cancel orders that have not been shipped out of our warehouse already.
Any orders that have already been shipped out cannot be cancelled as these orders cannot be recalled back to the warehouse. Please reach out to our support team, at support@moxielash.uk, for more assistance in this matter.
MoxieLash has over 100,000 customers with one of the lowest return rates in the industry. The MoxieLash Magnetic Eyeliner contains iron oxide which is rated safe by the EWG. There are absolutely no heavy metals or parabens in our formula.
Iron particles typically don’t cause problems even for people with sensitive skin. If you have eye problems/surgery, please consult your doctor. There are no known side effects with our magnetic eyeliner.
MoxieLash is the most versatile lash method on the market. Our lashes stick to the magnetic eyeliner all day AND they remove easily. That means that once your eyeliner is applied, you can swap lashes throughout the day faster than you can blink.
Wear your MoxieLash all day or all night. Or don’t. It’s that easy. Take them on and off as you wish.
If you take good care of your MoxieLash, each lash style can last 30 wears.
can be worn up to 30 for a natural & beautiful look. Add more lashes to your order to amp up your first time experience; try a different lash for every mood everyday.
With MoxieLash you can swap out your lashes as many times throughout the day without additional eyeliner application. Why not get a couple other styles?
Each MoxieLash mood is different and represents different mood perceptions.
Our “Classy Lash” magnetic lashes give you the most natural lash look with a touch of glam. This MoxieLash style was created with criss-crossed layered lashes for a naturally gorgeous look that’s wearable for everyday.
The MoxieLash original “Sassy Lash” brings the mood with a slightly dense and bold feathered lash, perfect for a cat eye or to add some extra sass to any look.
Our original MoxieLash “Flashy Lash” transforms your eyes in seconds with ultra-wispy, layered and feathered out lashes. Lightweight and comfortable to wear. Perfect for a night out or just because you can.
Our eyeliner is applied like any other eyeliner, however the MoxieLash eyeliner is magnetic. Our lashes have little magnets on the lash bands and they magnetize to the eyeliner.
Line your eyes, let our MoxieLash magnetic eyeliner dry completely & apply your favorite MoxieLash magnetic eyelashes. Simple!
The MoxieLash secret to making our eyeliner last all day is our formula; it’s water, not alcohol-based. With a slightly longer drying time, you can experience a weather-proof all day lash experience, without losing your hold.
Remove the eyeliner with our specially designed castor-oil infused MoxieLash Eyeliner Remover Swabs. We highly recommend these swabs for your removal. For just $8 for a pack of 30, you can ensure you get the best MoxieLash experience.
If you have any trouble, our customer support girls are happy to walk you through it.
Your magnetic lash moods, with proper application and storage could be worn every day for a month or up to 30 days of use. We’ve had customers get even more lifespan out of their lash moods by carefully cleaning the magnets after each use.
MoxieLash magnetic lashes come in 3 different styles to accommodate different eye shapes. Each lash is designed to fulfill a need. Our lashes also come with multiple magnets, giving you the opportunity to cut the lashes down into smaller sections, so you have full control.
For example, our Flashy lash is our only lash that comes with 5 magnets. Cut it down into 4, 3 or even 2 magnets. Our classy offers a natural lash look while our sassy intends to give you just the right amount of sass with 3 magnets for a bold, wispy look.
We have the right lash for everyone & the possibilities are endless!